Software not launching (Error: "Invalid or no hasp connected").

Problem

This article helps us to determine the following case:

1. Software not launching a window
2. Debug error reads "invalid or no hasp connected"

Solution

There are number of potential sources of this error, which fall into two categories, depending on your method of  licensing:

Method A - Hasp Dongle

1. Check that there is a Hasp dongle connected.
   • If a Hasp dongle is plugged in, check that the light is on. If not, remove and reinsert the Hasp dongle. If still no light, install/reinstall Hasp driver software.
2. Check that the Hasp dongle label matches the computer and project.
3. Check that there is only one Hasp dongle connected to the computer. If multiple are present, disconnect all and reconnect only the one for the associated software.

Method B - Soft License (software license that requires no hardware)

1. Invalid or expired soft license needs to be updated. Please contact GRi for assistance.
2. Ensure that the software is not being started over a remote connection. 
   • Check the debug(flexlm).txt for the following error, which indicates that remote access is the source of the issue:
     Error text: Cannot checkout an uncounted license within a Windows Terminal Services guest session.

Non specific to type of licensing (Method A or Method B)

1. Hasp driver software needs to be installed. Please contact GRi for software installer.
   • For Hasp dongle, this can be verified by checking the dongle for a light. If a light is present, then the driver software is working correctly.
2. Check version of windows. The licensing software requires Windows 7 or Windows 10.