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Software not launching (Icc error: "could not create directx files")

Problem

This article helps us to determine the following case: 

1. Software not launching a window

2. Debug error reads "could not create directx files"

This means there is a good chance that the software is prioritising your integrated on board graphics over your computers dedicated graphics cards.  

Solution

1. Right-click the blank space of the desktop. Select NVIDIA Control Panel to switch between two graphics manually under Manage 3D Settings > Preferred Graphics Processor.

display settings

after hitting apply this should allow users to run the software on the Nvidia GPU, causing directx files to be created.

Choose files or drag and drop files
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  1. Micah Smith

  2. Posted
  3. Updated

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